GLPI Improve

Continual-improvement register for GLPI 11. Record that a process is wrong, not just the ticket, and track it to a decision.

Features

• Register. One itemtype with full search integration: filtering, saved searches, CSV export. Fields are title, description, source, an optional link to the item it came from, an owner (user and/or group), expected benefit, priority and status.
• Statuses: proposed → accepted → in progress → done/dropped. Setting done or dropped requires an outcome note; the save is refused without one.
• Board. The register grouped by status, drag to move. Hand-rolled Tabler columns, not core’s Kanban.
• Inbox. Two optional crons write candidates, never Improvements: a survey detractor scan and an SOP skip-pattern scan. Raising or dismissing a candidate is a manual action.
• “Raise an improvement” link on Ticket, Change and Problem, prefilling a new entry linked back to the origin.
• Monthly digest. Items in accepted or in progress with no recent update are notified to their owner group, one email per group.
• glpi-ai tools: improvement_search (read) and improvement_raise (create, always as proposed).

Compared to a core Project

	GLPI Project	This plugin
Unit of work	Project with tasks, team roles, Gantt-adjacent shape	One flat entry
Purpose	Planning and running a piece of work	Deciding whether a process change is worth doing, and recording the decision
Feeds	None	Survey detractors, SOP skip patterns, plus an API for your own
Closing	Any status	done/dropped require an outcome note

Install

# from the GLPI root
git clone https://github.com/bijstaan/glpi-improve.git plugins/glpiimprove
php bin/console plugin:install -u glpi glpiimprove
php bin/console plugin:activate glpiimprove

Settings

Setup → Plugins → GLPI Improve. Opens on a status card: item counts per state, whether each feed is on, when each cron last ran.

Setting	Default	Notes
Survey feed	off	satisfaction_scaled_to_5 <= threshold within the lookback window
Survey threshold	2 (of 5)	Compared against the scaled satisfaction column, not the raw one
Survey lookback	30 days
SOP skip feed	off	Requires glpisop active. Reads its tables directly, read-only
SOP skip threshold	3 times	within the lookback window
SOP skip lookback	60 days
Review notifications	on	The monthly review always runs and counts stale items; this gates the email only
Stale after	30 days	No update while accepted or in progress

No setting reaches the network. Every feed reads GLPI’s own tables.

Rights

plugin_glpiimprove_item covers the register, the board and the inbox actions. Granted at install to profiles holding core config UPDATE.

improvement_raise additionally needs that right at CREATE, plus glpi-ai’s write-tools switch.

Limitations

• No approval workflow, voting, cost/effort estimation or roadmap view.
• No digest across an owner’s different groups: owning items in two groups produces two monthly emails.
• The SOP skip feed reads glpisop’s table names, not its classes. A rename there makes the feed go quiet rather than error; the status card is where it shows.
• An Improvement’s link to its origin is not cleared when the origin is purged.

Licence

GPL-3.0-or-later, the same licence as GLPI. The plugin is loaded into GLPI’s process and extends its classes, so it is a derivative work. See LICENSE.