The suite

This is the documentation for the Bijstaan suite: 28 components for GLPI 11, providing modular ITSM extensions.

Each page below is sourced from the component’s own README to document real behavior and current capabilities.

Nothing is forked

Every component is a standard plugin that can be installed or uninstalled independently. They extend GLPI’s core objects by ID, preserving existing search, notification, and template workflows.

Independent components

Install only the plugins you need. While related plugins can share contextual data when co-installed, no single plugin requires another to operate.

Start here

Installing covers the one mistake that costs everybody an hour: the plugin directory has to be named for the plugin key, which is not the repository name.

Where to begin

InstallingRequirements, the plugin key, and the external services a handful of components need.

How it fits togetherWhat each component contributes to the others, and what changes when you install two of them.

Versions & requirementsEvery component's version, GLPI floor, plugin key and licence, read from its own setup.php.

Browse the pluginsThe same list with screenshots, on the main site.

Components

Service management

The work around a ticket that GLPI has no real model for: change enablement, known errors, procedures, major incidents, business services and improvement.

GLPI ChangeChange enablement built on GLPI’s own changes: a risk score, a shared calendar, freeze windows, collision warnings and a recorded outcome.

GLPI KEDBA known-error database that surfaces the workaround mid-ticket, and turns recurring incidents into problem candidates a human decides on.

GLPI SOPInteractive procedures that find the ticket, ask only the questions that apply, and record the answers as data.

GLPI MajorMajor-incident mode for GLPI 11, and a public status page.

GLPI ServiceThe services people actually depend on, mapped over your CMDB — and a record of where everything in it came from.

GLPI ImproveA continual-improvement register. Record that the process is wrong, not just the ticket, and track it to a decision.

GLPI ProjectA real schedule on GLPI’s own projects: dependencies, a critical path, capacity, and a budget costed from the hours GLPI already records.

Discovery & inventory

What is out there, and what it costs. Endpoints through osquery, everything that answers SNMP, and the cloud accounts GLPI 11 has no model for.

GLPI osquery InventoryA replacement for GLPI 11’s native Inventory and Agent, built on osquery, with live queries across the fleet.

GLPI NetscanA lightweight SNMP scanner for everything that cannot run an agent — switches, routers, firewalls, printers, PDUs, UPSes.

GLPI CloudCloud resources as first-class inventory, from any provider, without a second asset system.

GLPI Cloud — AzureMicrosoft Azure: what is running, in which subscription, and what it costs.

GLPI Cloud — OVHcloudOVHcloud: what is running, and what it costs.

Operations

The day as it happens: alerts that deduplicate and page a human, and who else has this ticket open right now.

GLPI SignalAn event and alert pipeline with on-call paging. Monitoring stays where it is.

GLPI PresenceWho else has this ticket open, who is typing, and who has picked the work up. Advisory — it never blocks.

Security & identity

Exposure derived from the inventory you already have, and a way for every entity to bring its own identity provider.

GLPI VulnVulnerability and patch exposure derived from the software inventory already in GLPI. No agent, no scanner, no probing.

GLPI IdentityOIDC sign-in and SCIM 2.0 provisioning, with every entity bringing its own identity provider.

Experience

The interface a technician spends the day inside — reachable, searchable, coherent, and carrying your name rather than GLPI’s.

GLPI SearchTypo-tolerant search across GLPI’s records, answering as you type. It never changes who can see what.

GLPI Command PaletteCtrl/Cmd+K to jump straight to any record or page, or run a named action.

GLPI NavGives the suite its own top-level sidebar sections, instead of twenty-odd entries scattered through Tools, Setup and Administration.

WhitelabelReplaces GLPI’s name, logos and favicon with your own, for people who have never heard of GLPI.

GLPI MobileAn app for technicians in the field. It works with no signal — everything you do is held and sent once you are back.

Documents & reporting

Everything that leaves the instance and is read by somebody who does not use it: PDFs, notification mail, service reports, calendar feeds.

GLPI PDFOne branded PDF export for the whole suite. This plugin owns how the document looks; the others supply what goes in it.

GLPI MailThirty-two responsive, branded notification templates covering every notification GLPI ships.

GLPI ReportSLA attainment rollups, scheduled per-entity reports and quarterly business review packs.

GLPI Calendar SyncPublishes GLPI schedules to the calendars people actually look at — Outlook, Google, Apple, Thunderbird — as iCalendar.

Commercial

The contract, on the ticket and on the invoice. Entitlement where the work happens, billing where the money is.

GLPI EntitleContract entitlement and block-hours balance on the ticket, read from the glpi_billing ERPNext app.

GLPI BillingAn ERPNext app turning work recorded in GLPI into draft Sales Invoices, across seven MSP contract models.

Intelligence

Works with whichever AI provider you choose, and the features a technician actually sees on top of it.

GLPI AIAI for GLPI 11 that works with whichever provider you choose, and the features a technician actually sees on top of it.