BijstaanGLPI Suite

Plugins The suite Documentation

GLPI SOP

glpi-sop

Interactive procedures that find the ticket, ask only the questions that apply, and record the answers as data.

Full documentation Repository

version: 0.2.0
requires: GLPI 11.0
plugin key: glpisop
licence: GPL-3.0-or-later

Checklist in the ticket timeline, branch open, reminder in the fields panel

What it does

Fourteen kinds of step, so “was the serial recorded?” is something you can report on
Steps that appear only when earlier answers, the asset or an approval call for them
A step that is not being asked is not outstanding
The checklist is a timeline entry, not a tab

Interactive, admin-authored standard operating procedures on GLPI 11 tickets, changes and problems.

11 more screens

A completed run, including a skipped step and its reason

A completed run, locked

Adoption reporting

Adoption reporting

The step builder

The trigger editor

Interactive procedures that find the ticket, ask only the questions that apply, and record the answers as data.

Interactive procedures that find the ticket, ask only the questions that apply, and record the answers as data.

Interactive procedures that find the ticket, ask only the questions that apply, and record the answers as data.

Interactive procedures that find the ticket, ask only the questions that apply, and record the answers as data.

Interactive procedures that find the ticket, ask only the questions that apply, and record the answers as data.

Interactive procedures that find the ticket, ask only the questions that apply, and record the answers as data.

Install

# from the GLPI root — the directory must be named for the plugin key
git clone https://github.com/bijstaan/glpi-sop.git plugins/glpisop
php bin/console plugin:install -u glpi glpisop
php bin/console plugin:activate glpisop

The directory name is the plugin key, not the repository name.

In this group

Documentation2,310 words

More in service management

Change

Change enablement built on GLPI’s own changes: a risk score, a shared calendar, freeze windows, collision warnings and a recorded outcome.

KEDB

A known-error database that surfaces the workaround mid-ticket, and turns recurring incidents into problem candidates a human decides on.

Major

Major-incident mode for GLPI 11, and a public status page.