BijstaanGLPI Suite

Plugins The suite Documentation

GLPI Improve

glpi-improve

A continual-improvement register. Record that the process is wrong, not just the ticket, and track it to a decision.

Full documentation Repository

version: 0.1.0
requires: GLPI 11.0
plugin key: glpiimprove
licence: GPL-3.0-or-later

Board with five columns, cards colour-coded by priority

Board with five columns, cards colour-coded by priority

What it does

Full search integration: filters, saved searches, CSV export
done and dropped are refused without an outcome note
Candidate feeds from survey detractors and SOP skip patterns
A “raise an improvement” link on Ticket, Change and Problem

4 more screens

Edit form refusing to save a done status with no outcome note

Inbox listing candidates from the survey feed and from fromPlugin()

Inbox listing candidates from the survey feed and from fromPlugin()

Add form prefilled from an inbox candidate

Add form prefilled from an inbox candidate

Settings page: status card, survey feed, SOP skip feed, monthly review

Settings page: status card, survey feed, SOP skip feed, monthly review

Install

# from the GLPI root — the directory must be named for the plugin key
git clone https://github.com/bijstaan/glpi-improve.git plugins/glpiimprove
php bin/console plugin:install -u glpi glpiimprove
php bin/console plugin:activate glpiimprove

The directory name is the plugin key, not the repository name.

In this group

Documentation631 words

More in service management

Change

Change enablement built on GLPI’s own changes: a risk score, a shared calendar, freeze windows, collision warnings and a recorded outcome.

KEDB

A known-error database that surfaces the workaround mid-ticket, and turns recurring incidents into problem candidates a human decides on.

SOP

Interactive procedures that find the ticket, ask only the questions that apply, and record the answers as data.