BijstaanGLPI Suite

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GLPI KEDB

glpi-kedb

A known-error database that surfaces the workaround mid-ticket, and turns recurring incidents into problem candidates a human decides on.

Full documentation Repository

version: 0.1.0
requires: GLPI 11.0
plugin key: glpikedb
licence: GPL-3.0-or-later

Workaround banner on a matching ticket

Workaround banner on a matching ticket

What it does

A workaround banner matched by category, CI and symptom
Typo-tolerant symptom matching where GLPI Search is installed
A deterministic clusterer that needs no other plugin
Five whys on core’s Problem, locking when complete

6 more screens

Known error form with its category/CI links tab

Review queue with a deterministic candidate pending

Review queue with a deterministic candidate pending

Candidate detail: member tickets, explanation, accept/dismiss

Candidate detail: member tickets, explanation, accept/dismiss

Completed, locked 5-whys with the unlock audit trail

Completed, locked 5-whys with the unlock audit trail

Stats page

Stats page

Settings page, status card first

Settings page, status card first

Install

# from the GLPI root — the directory must be named for the plugin key
git clone https://github.com/bijstaan/glpi-kedb.git plugins/glpikedb
php bin/console plugin:install -u glpi glpikedb
php bin/console plugin:activate glpikedb

The directory name is the plugin key, not the repository name.

In this group

Documentation988 words

More in service management

Change

Change enablement built on GLPI’s own changes: a risk score, a shared calendar, freeze windows, collision warnings and a recorded outcome.

SOP

Interactive procedures that find the ticket, ask only the questions that apply, and record the answers as data.

Major

Major-incident mode for GLPI 11, and a public status page.