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GLPI Major

glpi-major

Major-incident mode for GLPI 11, and a public status page.

Full documentationRepository
version
0.1.3
requires
GLPI 11.0
plugin key
glpimajor
licence
GPL-3.0-or-later
Major-incident banner at the top of a ticket, naming the commander and comms ownerMajor-incident banner at the top of a ticket, naming the commander and comms ownerView full size
Major-incident banner at the top of a ticket, naming the commander and comms owner

What it does

  • One commander, one comms owner, and an audience on every update line
  • A public title that is not the one with hostnames in it
  • One-click attachment of the duplicates, answered when it is over
  • A branded public status page, and a banner on the requester’s portal

15 more screens

Declare control open on a ticket, public title pre-filledView full size
Declare control open on a ticket, public title pre-filled
Possible-duplicate banner offering to attach the ticket as affectedView full size
Possible-duplicate banner offering to attach the ticket as affected
War-room cockpit: title, state pill, ongoing-for, progression strip, stat chips, next-transition buttonWar-room cockpit: title, state pill, ongoing-for, progression strip, stat chips, next-transition buttonView full size
War-room cockpit: title, state pill, ongoing-for, progression strip, stat chips, next-transition button
Incident feed, each entry labelled internal or public, state changes interleavedView full size
Incident feed, each entry labelled internal or public, state changes interleaved
The composer posting a note, a state change and a next-update promise in one goView full size
The composer posting a note, a state change and a next-update promise in one go
Published status page: one open issue with its update history, a planned maintenance window, the support contactView full size
Published status page: one open issue with its update history, a planned maintenance window, the support contact
Portal home with a status banner above the tiles, naming the public titlePortal home with a status banner above the tiles, naming the public titleView full size
Portal home with a status banner above the tiles, naming the public title
The Manchester office's status page carrying the incident declared at the firm above itView full size
The Manchester office's status page carrying the incident declared at the firm above it
Settings page: status-page addresses, page content, duplicate matching, comms discipline, the reviewSettings page: status-page addresses, page content, duplicate matching, comms discipline, the reviewView full size
Settings page: status-page addresses, page content, duplicate matching, comms discipline, the review
A completed and locked post-incident review, with its assembled timeline and one agreed actionA completed and locked post-incident review, with its assembled timeline and one agreed actionView full size
A completed and locked post-incident review, with its assembled timeline and one agreed action
Major-incident mode for GLPI 11, and a public status page.View full size
Major-incident mode for GLPI 11, and a public status page.
Major-incident mode for GLPI 11, and a public status page.View full size
Major-incident mode for GLPI 11, and a public status page.
Major-incident mode for GLPI 11, and a public status page.View full size
Major-incident mode for GLPI 11, and a public status page.
Major-incident mode for GLPI 11, and a public status page.View full size
Major-incident mode for GLPI 11, and a public status page.
Major-incident mode for GLPI 11, and a public status page.Major-incident mode for GLPI 11, and a public status page.View full size
Major-incident mode for GLPI 11, and a public status page.

More in service management

Change

0.1.0

Change enablement built on GLPI’s own changes: a risk score, a shared calendar, freeze windows, collision warnings and a recorded outcome.

KEDB

0.1.0

A known-error database that surfaces the workaround mid-ticket, and turns recurring incidents into problem candidates a human decides on.

SOP

0.2.0

Interactive procedures that find the ticket, ask only the questions that apply, and record the answers as data.